At Trapstar® London, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle and ship your purchases.

1. Order Processing Time

• All orders are processed within 2-3 business days after receiving your order confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders, processing may be delayed. We will notify you of any significant delays via email.

2. Shipping Times

• Estimated delivery time is between 7-14 business days, depending on your location.
• Please note that shipping times may vary due to customs delays, shipping carrier issues, or other unforeseen factors beyond our control.

3. Shipping Rates

Shipping rates vary depending on your delivery location and will be calculated at checkout. We strive to offer the most competitive shipping options for our customers.

4. International Shipping

• We ship internationally to various countries. Shipping times for international orders may vary due to customs processing times in your country.
• Please be aware that international shipments may be subject to additional duties, taxes, or customs fees, which are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through the carrier’s website.

6. Delivery Issues

• If your order does not arrive within the estimated delivery window, please contact us at [support@trapstarlondon.uk.com] for assistance.
• We are not responsible for any shipping delays caused by the carrier or customs clearance processes.

7. Incorrect Shipping Address

Please ensure that all shipping information provided is accurate. If the shipping address is incorrect, please contact us as soon as possible. Once an order has been shipped, we cannot change the delivery address.

8. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund where applicable.

9. Contact Information

For any shipping-related inquiries or issues, please contact us at:

Email: support@trapstarlondon.uk.com
Address: Trapstar® London, 20A 1 OLIVER ROAD OX4 2JQ UNITED KINGDOM

We appreciate your business and will do everything we can to ensure your order is delivered promptly and safely.