At Trapstar® London, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward return and refund process. Please read our policy below for details.

1. Eligibility for Returns

You can return any item within 14 days of receiving your order, provided:

The item is in its original condition – unworn, unused, and with all original tags attached.

The item is not a final sale or a custom/personalised product.

2. Return Process

To initiate a return, please contact our customer support team at support@trapstarlondon.uk.com with your order number and reason for the return.

We will provide you with further instructions, including the return address.

Please ensure that items are securely packaged to avoid damage during shipping.

3. Return Shipping Costs

• The customer is responsible for the return shipping costs unless the item received is defective, damaged, or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item and inspect it to ensure it meets our return requirements:

We will process your refund within 14 days.

Refunds will be issued to the original payment method used at checkout.

Please note that shipping costs are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, colour, or style, please contact our support team. We will guide you through the exchange process, subject to product availability.

6. Non-Returnable Items

The following items cannot be returned:

Final sale or discounted items

Personalised or custom products

Items that are damaged or used

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@trapstarlondon.uk.com. Include your order number and photos of the issue. We will work to resolve the problem by offering either a replacement or a full refund.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

First, check with your bank or credit card provider, as processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@trapstarlondon.uk.com.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us at:

Email: support@trapstarlondon.uk.com
Address: Trapstar® London, 20A 1 OLIVER ROAD OX4 2JQ UNITED KINGDOM

We are here to ensure your shopping experience is smooth and hassle-free.